This privacy policy sets out how Pronto Industrial Paints Ltd uses and protects any information that you give Pronto Industrial Paints Ltd when you use this website.

Pronto Industrial Paints Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Pronto Industrial Paints Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the data we gather

We require this data to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will only be done with your prior consent.
  • From time to time, and with your prior consent, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want the information to be used by Pronto for direct marketing purposes. As a default we will not add your information to our marketing software without explicit consent.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Viewing, Amending or Removing data

Registered Website Users

You may view details of personal information which we hold about you under GDPR by logging onto our website. You can view, amend or remove any contact data whilst logged on.

All Customers

If you would like a copy of the information held on you, or to amend or remove data, please write to Pronto Industrial Paints Ltd, Stainsby Close, Holmewood Ind Estate, Chesterfield, S42 5UG, or email

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will respond to such requests within 3 working days and ensure any data is removed within one month of the request.

What data do we retain and what data do we remove?

If we are notified that an individual has left a company, the CRM will be updated so that no further information is sent to that person.  Contact data may be retained for up to ten years at which time it will be deleted, unless there is a legitimate reason for its further retention*. This includes data gathered about an individual when they register on our website.

As above, if a request is received for that data to be deleted this will usually be removed within three working days but will always be removed within one month of such written request being received.

*Such data is available on request from

What process do we have to secure disposal of personal data?

Once a request has been made to remove contact data, this will be carried out by the Head of HR or the IT Manager in the timescales noted above. A written process outlining how data is deleted is available on request from

It is the responsibility of Managing Director and IT Manager to ensure GDPR compliance and in case of query, contact in the first instance.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies provided by Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from being able to place any orders on this website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.